Privacy Policy
1. Who we are
Coastal Boundary Co. Pty Ltd, ABN 82 697 378 215 (“we”, “us” or “our”), is based in Pottsville, NSW. This policy explains how we handle personal information when you visit our website, contact us, request a quote or engage our services.
2. Information we collect
Depending on your enquiry or project, we may collect your name, phone number, email address, property address or suburb, services required, approximate measurements, budget, preferred timeframe and contact preferences.
We may also collect photographs, plans and other files you provide, correspondence, quotation and contract records, invoicing and payment-status records, and information needed to organise and document the work.
Our website provider may collect technical information such as your IP address, browser and device details, pages visited and interactions with the website, depending on the features and settings in use.
Please avoid sending identity documents, financial account details or sensitive personal information through general enquiry forms unless we have specifically discussed a suitable way to provide them.
3. How we collect information
We usually collect information directly from you through our website forms, phone calls, emails, messages and discussions about your project.
We may receive relevant information from an authorised representative, property manager, body corporate or another person involved in your project. If you give us someone else's personal information, please ensure you are authorised to share it and let them know about this policy.
You can browse the website without submitting an enquiry. You may also make a general enquiry anonymously where practicable. We will need sufficient contact and property information to provide a personalised quote or carry out work.
4. Why we use information
We use information to respond to enquiries, assess project requirements, prepare quotes, arrange site visits, communicate with you, carry out agreed work, manage invoices and business records, and address questions or complaints.
We may also use relevant information to maintain website security, understand website performance, meet legal obligations and establish or respond to legal claims.
If you do not provide information needed for a particular purpose, we may be unable to quote accurately, contact you or provide the requested service.
5. Sharing information
Where reasonably necessary, we may share relevant information with workers and subcontractors involved in your project, suppliers arranging materials or deliveries, and professional advisers such as accountants, insurers and legal advisers.
We also use service providers for website hosting, forms, communications and business administration. Authorised technical support providers may access information where needed to support those services.
We limit sharing to what is reasonably needed for the purpose. We may also disclose information where required or authorised by law. We do not sell your personal information.
6. Wix and overseas processing
Our website is hosted on Wix. Information submitted through the website may be processed and stored by Wix and its service providers outside Australia.
Wix identifies initial processing in Israel and service delivery through entities in countries including the United States, Brazil, Mexico, Luxembourg, Lithuania, India, Germany, Ireland, the United Kingdom and Ukraine. The locations relevant to particular information depend on the services used.
Further details are available in Wix's Privacy Policy and current sub-processor list:
https://www.wix.com/about/privacy
https://support.wix.com/en/article/list-of-wixs-sub-processors
You can contact us to ask about the providers relevant to your information. This policy does not ask you to waive any privacy rights in relation to overseas handling.
7. Cookies and website technology
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Wix uses cookies and similar technologies to support website operation and security. Depending on the site's configuration, these technologies may also be used to measure website use and performance.
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You can manage or delete cookies through your browser settings. Blocking some cookies may affect website functions, including forms. These settings may not control every type of tracking technology.
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8. Marketing and project photographs
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An enquiry allows us to respond about your project; it is not blanket permission for unrelated marketing. If we send promotional emails or messages, we will do so only where permitted by law and provide a way to opt out. You can also ask us to stop by contacting us.
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Photographs or plans submitted for a quote are used to assess and organise the project. Submitting them does not automatically give us permission to publish them.
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We will seek your permission before using identifiable photographs of you or your property in our marketing. We will not publish your contact details or exact property address as part of a project feature without permission.
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9. Storage, security and retention
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We take reasonable steps to protect personal information from misuse, loss and unauthorised access or disclosure, including restricting access to people who need it for their work. No internet transmission or storage system can be guaranteed completely secure.
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We retain information for as long as reasonably needed for the purposes described in this policy, including applicable record-keeping requirements, project records, warranties and dispute handling. When information is no longer needed and retention is not required, we take reasonable steps to delete it or de-identify it.
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10. Access, correction and deletion requests
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You can contact us to request access to personal information we hold about you, ask us to correct inaccurate information or request deletion of information that is no longer needed.
We may need to verify your identity before responding. Some information may need to be retained for legal or legitimate business purposes. If we cannot fulfil a request, we will explain why, subject to applicable law. We will respond within a reasonable period.
11. Questions or complaints
Please send privacy questions, requests or complaints to info@coastalboundary.co, addressed to Jaimes Damme, or call 0407 705 363.
For a complaint, please describe what happened and the outcome you are seeking. We will investigate and aim to provide a response within 30 days. If more time is needed, we will explain the delay and expected response time.
If you are not satisfied, you may seek advice from the Office of the Australian Information Commissioner at www.oaic.gov.au. Whether it can investigate a complaint depends on whether the matter and our business fall within its jurisdiction. This process does not limit other rights available to you.
12. Changes to this policy
We may update this policy when our practices or relevant requirements change. The current version will be available on this page. Any materially new use of personal information will be handled in accordance with applicable law, including obtaining consent where required.